FAQ

1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery time depends on your location and the shipping method selected at checkout.

2. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also pay with PayPal and Apple Pay for a faster checkout experience.

3. What is your return and exchange policy?
We offer a 30-day hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you can return or exchange it within 30 days of delivery. Please check our Return Policy page for full details.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your shipment directly on our website or the courier’s tracking page.

5. Is my personal and payment information secure?
Absolutely. We use advanced encryption and secure payment gateways to ensure your personal and payment information is fully protected. Your data is never shared with unauthorized third parties.

6. Can I cancel my order?
Yes, orders can be canceled before they are shipped. Please contact our support team as soon as possible with your order details. Once the order has been dispatched, cancellation is no longer possible.

Need More Help?

If you have any additional questions, our support team is always here to assist you.

Brand Name: Zelari
Phone: +351 933578300
E-mail: zelaristore@gmail.com
Address: Rua do Semino Quarteira 8125, Faro, Portugal.